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Need help or have questions? We're here to support you on your creative journey.
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Frequently Asked Questions
Quick answers to common questions about Pulse Visuals.
How long does it take to generate a video?
Video generation typically takes 2-5 minutes depending on the length and complexity of your project. Pro users get priority processing for faster results.
What audio formats do you support?
We support MP3, WAV, FLAC, and M4A formats. For best results, we recommend high-quality WAV or FLAC files.
Can I use my own video footage?
Currently, we use stock footage from Pexels and other providers. Custom video upload is planned for a future update.
How do I cancel my subscription?
You can cancel your subscription anytime from your profile settings. Your access will continue until the end of your billing period.
Do you offer refunds?
We offer refunds within 14 days of purchase if you haven't used the service. Contact us for refund requests.
Can't find what you're looking for?
Contact us directlyResponse Times
Email Support
Within 24 hours
Discord Community
Real-time help
Critical Issues
Within 4 hours